Customer Relations

We have gained the trust of our customers year after year, maintaining over 225 Planned Maintenance Contracts. We work closely with the same sub-contractors and have established good credit with our vendors to provide our customers with the best affordable solution to their problem.

We are always seeking ways to reduce our overhead expenses. We have used the same accounting firm: Stulmaker Kohn Richardson LLC, located in Albany NY, since commencing business. Annually our books are reviewed and we are given suggestions on how to improve our operation.

History

Dutchess Tekcon Industries, Inc an HVAC-R Corporation in the State of New York was formed February 10, 1994, by Thomas J. Nocket.

Thomas J. Nocket owned and operated T. J. Nocket, Inc. a Mechanical Contracting firm bidding on projects in the Hudson Valley Region of New York. Mr. Nocket wanted his customers to be serviced after the warranty term expired on the mechanical systems he installed, so he formed Dutchess Tekcon Industries Inc. a commercial and industrial service company.

The service company grew under his supervision repairing, replacing, remodeling, and modifying all brands of mechanical systems. Start-up of units and retro fitting current systems, the company expanded.

In 1996 the Corporation expanded into Mall maintenance contracts and from there picked up many retail locations.

Today we continue to offer our customers complete packages of planned maintenance and quote on equipment replacement. We have a large customer base and our response time is within 24 hours or less. There is always a technician on call 24/7.

Our facility fits our needs and affords us the opportunity to store more inventories. Our office is equipped with all the technologies we need to operate cost effectively and to communicate with our customers.

Give us a call anytime. We service all brands of equipment.

Customer Service

SUE- the CEO has an Open Door Policy for her employees as well as her customers.

CHRIS - the Service Manager is capable of deciding priority calls and dispatching quickly and effectively.

MIKE - the Assistant Service Manager is accurate in preparing contracts and timely in invoicing our customers

OUR SERVICE TECHNICIANS are Union men and deliver quality work and exhibit their expertise courteously. They all wear badges and are recognized by their uniforms as well.

 
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Copyright ©Dutchess Tekcon Industries, Inc. , 2007